Collections Specialist

Remote

Full Time

Mid Level

Collections Specialist
Remote | Finance | Full-Time

WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE

We are seeking an experienced Collections Specialist to lead our collection efforts. This role is critical to maintaining healthy cash flow and strong customer relationships while ensuring our collections processes are efficient, compliant, and aligned with our company values. The ideal candidate brings proven collections experience, strong leadership capabilities, and the ability to balance firmness with diplomacy when working with our financial services clients.

YOU WILL

Manage the full collections cycle for past-due accounts, including outreach, follow-up, and payment resolution
Develop and implement collections strategies to minimize DSO and reduce aged receivables
Research and update customer contact information to maintain collection efforts
Pursue payment on overdue invoices through consistent and professional communication
Document all collection activities accurately and thoroughly in NetSuite/Salesforce
Escalate accounts requiring special payment arrangements or external collections according to company procedures
Monitor collections metrics and KPIs, including DSO, aging reports, and collection rates
Identify trends and recommend process improvements to enhance collection efficiency
Prepare regular reports on collections activities, outstanding receivables, and team performance
Maintain professional communication with clients and address their inquiries/disputes promptly
Work cross-functionally with Customer Success, Sales, and Finance teams to resolve billing issues and payment barriers
Escalate unresolved accounts or complex situations to appropriate teams (Customer Success, external collections, or legal) as needed

YOU BRING

3-5 years of collections experience, preferably in B2B or SaaS environment
Experience with NetSuite and Salesforce
Proven track record of successfully collecting past-due accounts and reducing DSO
Experience with high-volume collections activities
Strong proficiency in Microsoft Outlook, Word, and Excel
Excellent communication skills, both written and verbal
Ability to self-organize and prioritize tasks effectively in a fast-paced environment
Strong negotiation and conflict resolution skills
Ability to switch focus as business needs dictate
Professional demeanor with the ability to remain calm under pressure
High attention to detail and accuracy in documentation

BONUS POINTS

Bachelor’s degree in accounting or related field
Background in SaaS or software industry

WE OFFER

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $45,000 to $60,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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