Enterprise Vendor Services Manager

Remote

Full Time

Experienced

Enterprise Vendor Services Manager
Remote | Product and Development | Full-Time

WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

ABOUT THE ROLE

The Enterprise Vendor Services Manager is responsible for managing a portfolio of high-value enterprise accounts and ensuring successful delivery of Ncontracts’ Vendor Compliance Services. This role focuses on driving service execution, maximizing product adoption, strengthening client relationships, and supporting overall retention and account health. The ideal candidate brings strong customer-facing experience, exceptional communication skills, and a deep desire to learn and understand vendor management and third-party risk programs.

WHAT YOU'LL DO

Client Relationship Management

Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients.
Build strong, trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts.
Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations.
Respond to client inquiries and provide guidance on vendor management best practices.
Identify account risks, service gaps, and opportunities for optimization.

Service Delivery Execution

Gather, organize, and validate vendor due diligence documentation.
Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.
Monitor progress and communicate key updates, vendor issues, and service completion to clients.
Support client vendor services onboarding, annual service cycles, and training initiatives as needed.
Identify opportunities for account expansion and additional service adoption.

Cross-Functional Collaboration

Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, Implementation, and Product to support seamless service delivery.
Maintain expert-level understanding of Ncontracts’ TPRM software suite and Vendor Management services.
Recommend process improvements and best practices aligned with regulatory expectations and industry trends.

WHAT YOU NEED

Core Competencies

Strong interpersonal and communication skills with the ability to engage confidently with executive-level stakeholders.
Exceptional customer service mindset with the ability to manage complex situations professionally and efficiently.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and the ability to influence cross-functional teams.
Ability to deliver product training, explain system functionality, and stay current on product updates.
Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately.

Preferred

Demonstrated experience working with C-Suite or senior leadership stakeholders.
Bachelor’s degree or equivalent experience in a related field.
Professional certifications in Vendor Management, Risk Management, or related fields.

Required

4+ years of experience in customer success, account management, or a related client-facing role.
Experience managing enterprise-level or strategic accounts.
Demonstrated experience working with C-Suite or senior leadership stakeholders.
Bachelor’s degree or equivalent experience in a related field.
Experience supporting complex, multi-division, or multi-location clients.
Professional certifications in Vendor Management, Risk Management, or related fields.
Experience in a high-growth SaaS or B2B services environment.

WE OFFER

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $55,000 to $65,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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