Scale, Vendor Services Manager

Remote

Full Time

Experienced

Scale, Vendor Services Manager
Remote | Client Services | Full-Time

WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

ROLE

The Scale Vendor Services team serves as a dedicated resource for small business clients seeking effective third-party risk management support. This role operates in a dynamic group environment, where collaboration, education, and scalable service delivery are key to helping clients manage vendor compliance services confidently and efficiently.

Essential Functions

Facilitate group-based onboarding and training sessions for small business clients
Manage client support tickets and service cases with efficiency, ensuring timely resolution
Educate clients on foundational vendor risk practices aligned with small business compliance needs
Support client audit requests within the identified cadence by providing detailed visibility into service status, usage, and compliance tracking across the vendor management lifecycle
Collaborate across departments to align service delivery with organizational objectives

Competencies 

Knowledge of vendor management regulatory compliance requirements applicable to financial institutions, including appropriate documentation needed based on the criticality of individual vendors. 
Working knowledge of the software and applications used in the documentation and delivery of vendor due diligence services. 
Ability to multitask and maintain organized, detailed documentation in a fast-paced environment. 
Ability to communicate effectively both orally and in writing. 
Ability to develop, draft, edit, and update strategies, protocols, and procedures. 
Ability to collaborate with and maintain working relationships with team members and other team leadership within the department. 
Ability to meet deadlines, prioritize, and effectively leverage resources and personnel. 
Ability to set and meet goals and objectives. 
Ability to continually identify service enhancements. 
Ability to problem solve and escalate unresolved issues.

Preferred Education and Experience

Associate degree in business administration, Operations Management, or a related field.
Administrative and customer service experience preferred
Professional Certification related to Vendor Management, Risk Management, or other similar certification

WE OFFER

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $40,000 to $50,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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